Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.

The dispatchers at CVD brace for Full Moon madness.

It’s the best time of the year for the dispatchers! Dispatcher Appreciation Week officially begins, and while morale is high, the crime rate seems to be higher.

Dispatch Appreciation Week is in full swing: raffle tickets are flowing, costumes are aplenty, and prizes will be won.

Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls.

The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light.

911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 6 pm-6 am, including one that connects to someone in Essence’s family.

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick’s Day and say goodbye to the work-family she’s been with through thick and thin over 12 years.

Nancy ties the knot! But first, the team must piece together the puzzle of a possible kidnapping.

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who’s been shot.

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands.

Supervisor Christine “Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn’t go exactly to plan.