Terms of Use

These Terms of Use cover OSN’s online digital subscription service which allows customers to stream a range of movies and television content over the internet to certain internet connected devices (Service).

OSN is a trading name of Gulf DTH FZ LLC, a company established under the laws of the Dubai Development Authority , Dubai, UAE and having its registered address at the OSN Building, Dubai Media City, PO Box 502211, Dubai, United Arab Emirates and references to ‘us’, ‘our’, ‘we’ shall be references to Gulf DTH FZ LLC. References to ‘you’ and ‘your’ shall be references to you as an account holder and subscriber to the Service.

These Terms of Use and the privacy policy at https://www.osn.com/en/privacy-policy (together the Terms) set out the agreement between you and us in respect of the Service and your use of it. By subscribing to, using, visiting or browsing the Service, including by signing up to any Trial or for any Promotion, you confirm that you are bound to the Terms, including any changes to them or to the Service. If you have access to OSN’s streaming service as part of your OSN pay television package, these terms do not apply to you, please refer to the terms provided to you when you signed up to your OSN package.

1. The Service
   1. As used in these Terms, the Service means the Service as defined above and the provision of our website, our application (App) and any other functionalities or ancillary services associated with the Service including but not limited to any Trials and Promotions.
   2. The Service is offered to you on a subscription basis and you must pay a subscription fee (Subscription Fee) to access and stream content available on our platform from time to time. Please see Clause ‎7 and our website for more details on our Subscription Fees.
   3. From time to time, we may offer a number of other subscription plans, add-ons or promotions either directly or via our partners (Promotions), which may include promotional trials, reduced subscriptions, pay per view passes, weekly or daily passes, or access to additional or premium content. In addition to these Terms, some Promotions may have differing terms and conditions provided either by us or by one of our partners (Promotional Terms) and by signing up for a Promotion or entering your promotion code, you agree to be bound by these Terms and the relevant Promotional Terms.
   4. We may release Promotions in our sole discretion and we are no under no obligation to offer any Promotions.
2. Third Party Services
   1. We may offer you the option to purchase access to certain third party services or applications (Third Party Services). If you decide to purchase access to any such Third Party Services, you agree to comply with any terms and conditions of such Third Party Services (as may be notified to you or amended from time to time). Some Promotions may be offered by third parties in conjunction with the provision of their own products and services. We are not responsible for any third party products or services.
3. Sign up
   1. There are several ways you may sign up to the Service.
   2. Option 1 - Direct Registration:
      1. Online: if you sign up to the Service directly with us via our website or in-App, you will initially need to create an account online. As part of the online registration process, you must provide the following details (Registration Details): (i) your full name, (ii) your valid email address and mobile telephone number; (iii) a username and password and (iv) your billing information, which must include a current, valid and accepted method of payment (Payment Method).
      2. Telesales/Kiosk: you may also sign up via one of our other sales channels, such as telesales or in one of our kiosks. Our agent will guide you through the process and take your Registration Details and Payment Method. Your account will be set up automatically and once you have verified your email address and signed up to these terms, your Payment Method will be debited and you will be sent an email with your login details (your username and password, which you may change).
      3. You should provide accurate and complete information when you create your account.
      4. Where you have provided your mobile number, we will verify your geographic location by sending you a text message with a verification code. You will need to input that code during the creation of your account, to complete the process.
      5. We may also verify your geographical location via your IP address.
      6. We reserve the right to ask for identification documents such as National Identity Card, Passport or Driving License.
   3. Option 2 - Registration through a telecommunications provider:
      1. If you register for the Service via a third party telecommunications provider, you agree to comply with these Terms and any Promotional Terms (as applicable), together with any terms and conditions from your telecommunications provider.
      2. In order to be able to complete the registration of your account, you may be required to input the unique numerical code automatically generated and sent to you by your telecommunications provider.
      3. By connecting to the Service with a telecommunications provider, you give us permission to: (i) access, store and use your information from that third party as permitted by that third party; and (ii) deliver to your telecommunications provider any information provided to us by you or in relation to your use of the Service.
   4. Option 3 - Registration through Apple iTunes Store
      1. In order to access the Service via our App, you must subscribe to the Service. When you download the App, you will be prompted to create a user account and sign up to a subscription to the Service. By setting up your user account through the App, you provide your consent to be billed by Apple through your iTunes account. Your first month’s subscription shall be charged to your iTunes account when you confirm your purchase. Thereafter, your subscription shall be deducted from the Payment Method associated with your iTunes account unless and until you turn off the auto renewal function within iTunes or cancel your subscription through iTunes. You can learn more on how to cancel and/or modify your subscription via iTunes through this link (https://support.apple.com/en-ae/HT202039).
      2. By connecting to and paying for the Service through Apple’s iTunes Store, you give us permission to: (i) access, store and use your information from Apple as permitted by Apple; and (ii) deliver to Apple any information provided to us by you or in relation to your use of the Service.
   5. Option 4 - Registration through Google Play
      1. In order to access the Service via our App, you must subscribe to the Service. When you download the App, you will be prompted to create a user account and sign up to a subscription to the Service. By setting up your user account through the App you provide your consent to be billed by Google LLC through your Google Play account. Your first month’s subscription shall be charged to the Payment Method associated with your Google Play account when you confirm your purchase. Thereafter, your subscription shall be charged to your Payment Method unless and until you cancel your subscription through your Google Play account. You can learn more on how to cancel and/or modify your subscription on the Google Play help page.
      2. By connecting to and paying for the Service through the Google Play Store, you give us permission to: (i) access, store and use your information from Google LLC as permitted by Google LLC in accordance with their privacy policy; and (ii) deliver to Google LLC any information provided to us by you or in relation to your use of the Service.
4. Our APP
   1. You may download our App from a number of online stores or it may be preloaded onto your device (Third Party Platform). If you download or have access and subsequently use the App, you are granted a nontransferable license to use the App on any Authorised Device (see Clause ‎11) that you own or control. Continued use of the App will constitute acceptance of these Terms and the license contained in this Clause ‎4.
   2. If you already have an account, you will be prompted to fill in your user ID and password when you download the App. If you download via the Apple Store or Google Play, you may not avail of the auto-renew billing feature unless you sign up directly through iTunes/Play Store when you first set up your subscription (see Clause ‎3.4 and ‎3.5). Existing customers who have not signed up through iTunes or Play Store may not switch to the auto-renew feature and will continue to be billed using the Payment Method (or via their telecommunications provider).
   3. If you are an Apple customer, you must comply with the Usage Rules set out in the Apple Store Terms of Service as well as these Terms.
   4. You may not distribute or make the App available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute or sublicense the App and, if you sell your Authorised Device to a third party, you must remove the App from that device before doing so. You may not copy (except as permitted by this license), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the App).
5. Eligibility
   1. In order to access the Service, you must be:
      1. at least eighteen (18) years of age or above;
      2. an individual and not a corporation;
      3. capable of entering, performing and adhering to these Terms; and
      4. live in a country in which the Service is available to you.
   2. While individuals under the age of eighteen (18) may utilize the Service, they may do so only with the involvement and guidance of their parents and/or legal guardians, under the registered account of such parent/legal guardians. Some content on the Service may contain graphic violence, sexual content and mature themes. Please note therefore that such content may not be suitable for all viewers.
   3. You may only access the Service in the following particular geographic locations: Algeria, Bahrain, Chad, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestinian Territory, Qatar, Saudi Arabia, Somalia, Tunisia, United Arab Emirates and Yemen (each a Service Location).
   4. If you are not located in a Service Location, as determined by us in our sole discretion, you are not eligible to subscribe to or otherwise access or use the Service. Any access to or use of the Service outside the Service Locations is expressly prohibited.
   5. You acknowledge and agree that we may immediately suspend or terminate your access to the Service if we believe, in our sole discretion, that you are not located within a Service Location.
6. TRIALS AND VOUCHERS
   1. If you sign up to the Service, you may be eligible for a trial during which your Subscription Fees shall be waived (Trial). Any Trials available shall be mentioned on our website.
   2. If we offer you a Trial, that Trial is limited to one Trial per new customer only (which we reserve the right to determine by household, telephone number, Payment Method, name, alter-ego or other identification). We reserve the right to prevent you from taking advantage of such Trial if we think you have already had one. Trials are not available to previous customers re-joining the Service.
   3. Unless expressly indicated otherwise, Trials will not include access to Third Party Services.
   4. If we make a Trial available, we will need to pre-authorise your card. As part of this, a payment of $1 will be authorised by your bank, but don’t worry - no payment will be taken by us. This is only to validate your credit card. Please note that while we don’t collect this amount, it may affect your available balance or credit limit. No other charges will be made to your Payment Method for receipt of the Service during the Trial.
   5. If you do not want to continue with your subscription after the Trial, it is your responsibility to cancel your subscription at least twenty-four (24) hours before your Trial ends. You may cancel during your Trial by going to the settings option on the desktop application. Where you do not cancel your subscription, then once your Trial expires:
      1. you will remain subscribed to the Service which will automatically renew thereafter; and
      2. the full Subscription Fee for the Service will become immediately due for your continued subscription and access to the subscription service upon the expiry of the Trial.
   6. If you have a redeemable voucher for the Services which gives you discounted or free access, your Payment Method will be not be charged (or will be charged with the discounted Subscription Fee as per your voucher). Once your voucher period ends, your Payment Method will automatically be charged with the current retail Subscription Fee for the Service. If you do not wish to be charged, you may cancel your account before the end of your voucher access period in accordance with Clause ‎6.5 above.
   7. Customers through a telecommunications provider:
      1. If you register for the Service via your telecommunications provider, please refer to the terms of the offer provided to you by your telecommunications provider at the time you purchased an applicable service or product from them.
      2. If you are entitled to a Trial, then the duration of the Trial and the content that you are authorised to access during your Trial may differ depending on the offering made available to you by your telecommunications provider. Your entitlements and obligations under such Trial will be governed by any additional terms and conditions from your telecommunications provider.
      3. If you do not wish to continue to have access to the Service following the expiry of your Trial, then you must contact your telecommunications provider and cancel your subscription. If you cancel your subscription before the end of your Trial in accordance with the terms given to you by the telecommunications provider, then from expiry of your Trial you will cease to have access to the Service and you will not be charged via the Payment Method for any Subscription Fees.
      4. Where you do not cancel your subscription during your Trial then once your Trial expires:
         1. you will remain subscribed to the Service which will automatically renew thereafter; and
         2. the full Subscription Fee for the Service will become immediately due for your continued subscription and access to the subscription service upon the expiry of your Trial.
   8. Customers through iTunes or Google Play:
      1. Any free Trial shall be mentioned when you download the App and register for your account.
      2. If you do not wish to continue to have access to the Service following the expiry of your Trial, then you must cancel your subscription through iTunes or Google Play (depending on which one you used to download the App). If you cancel your subscription before the end of your Trial (and please ensure to note the time limits for cancellation given by Apple/Google as applicable), then from expiry of your Trial you will cease to have access to the Service and you will not be charged via the Payment Method for any Subscription Fees.
      3. Where you do not cancel your subscription during your Trial then once your Trial expires:
         1. you will remain subscribed to the Service and your subscription will automatically renew thereafter; and
         2. the full Subscription Fee for the Service will be charged to the Payment Method associated with your account for your continued subscription and access to the subscription service upon the expiry of your Trial.
7. SUBSCRIPTION FEES
   1. In order to access our Service, you must pay a Subscription Fee. The amount of the Subscription Fee and the frequency at which you pay the Subscription Fee shall be selected when you sign up for the Service.
   2. We reserve the right to adjust your Subscription Fee at our discretion. We will notify you no later than seven (7) days prior to your next Subscription Fee Payment Date (as defined in Clause ‎7.6.2) of any changes in our Subscription Fees. Such notification may be by email and/or text/push message (or via your telecommunications provider/iTunes/Play Store – as applicable). We may also advertise any Subscription Fee changes on our Website. Any changes to the Subscription Fees will take effect from the end of your billing cycle and you will be charged the updated Subscription Fee on your next falling Subscription Fee Payment Date (as defined in Clause ‎7.6.2) .
   3. If required by law, or if any regulatory authority requires us to change any aspect of our pricing which affects your Subscription Fees, then we may increase your Subscription Fees without notice.
   4. The prices on our website include VAT. If there is a change to the VAT rate or any other taxes are imposed on your subscription by any government or other official entity, your Subscription Fee shall be amended accordingly without notice. It is your responsibility to pay for your internet, mobile or network operator access charges. If, at the time of taking out your subscription, the territory in which you reside does not apply VAT, and such territory subsequently implements VAT (or any equivalent consumer tax regime), then VAT shall be added to your Subscription Fees without notice.
   5. Questions concerning payment processing can be addressed via live chat, email at help@osnplus.com
   6. Direct Customers (Online and Telesales/Kiosks sign up):
      1. The Service shall be payable on a routine basis, depending on the billing cycle available. We may in our discretion offer a number of billing cycles.
      2. Your subscription shall start on the date that you sign up for the Service and you pay your first Subscription Fee. Your Subscription Fee thereafter shall be due at the end of your billing cycle (Subscription Fee Payment Date). A billing cycle refers to the subscription period for which you sign up for. For example, if you sign up for a monthly subscription, the Subscription Fee shall fall due on the same day in each month, weekly subscriptions shall fall due on the same day in each week and daily subscriptions shall fall due daily. We reserve the right to offer a number of billing cycles and details of the payment frequency will be detailed when you sign up. The time period between each Subscription Fee Payment Date shall be referred to as a Billing Period.
      3. Payment shall be taken from your Payment Method on or around your Subscription Fee Payment Date but may not always be taken on the day that your Subscription Fee Payment Date falls due.
      4. By registering for the Service:
         1. you agree to pay the Subscription Fee on or around the Subscription Fee Payment Date;
         2. you agree that your subscription will automatically renew after each Billing Period for consecutive Billing Periods until you cancel your subscription;
         3. you authorise us (or our appointed payment processor) to charge your Payment Method for all such Subscription Fees as and when they fall due; and
         4. you acknowledge that while the Subscription Fee Payment Date shall fall on a set day (please refer to Clause ‎7.6.2), the date upon which your Payment Method shall be charged may vary.
      5. The amount of the Subscription Fee and your billing frequency are set out in your “Account Management” page.
      6. If your Payment Method reaches its expiry date and you do not edit your Payment Method information or cancel your account, you authorise us to continue billing that Payment Method and you remain responsible for any uncollected amounts, which we shall be entitled to collect as soon as your Payment Method has been updated.
   7. Customers through telecommunications providers: Where you subscribe through your telecommunications operator, the method and dates upon which your Subscription Fee will fall due may vary depending on the offer that you sign up for. Failure to pay your bill may result in disconnection from the Service. We have no responsibility for the relationship between you and your telecommunications provider and it shall be up to you to pay your bill and to take up any issues arising with your telecommunications operator with that operator directly.
   8. Customers through Apple iTunes Store: Your subscription shall be automatically billed by Apple and debited from the Payment Method associated with your iTunes account. Your subscription shall continue to auto-renew unless and until you turn off the auto-renew feature. You must turn off the auto-renew feature at least 24-hours before your subscription payment is due for your subscription to be cancelled before payment is taken. If you turn off the auto-renewal feature part way through a Billing Period, you shall have access to the Service until the last day of that Billing Period. If you cancel your subscription and want to sign up again in the future, you will need to re-subscribe.
   9. Customers through Google Play: Your subscription shall be automatically billed by Google LLC and debited from the Payment Method associated with your Google Play account. Your subscription shall continue to auto-renew unless and until you cancel your subscription through your Google Play account. You must do this at least 24-hours before your subscription payment is due for your subscription to be cancelled before payment is taken. If you unsubscribe part way through a Billing Period, you shall have access to the Service until the last day of that Billing Period. If you cancel your subscription and want to sign up again in the future, you will need to re-subscribe.
   10. Non-Payment of Subscription Fees: If your Payment Method fails when we try to collect payment for your Subscription Fee, we shall continue to attempt deduction from your Payment Method at varying intervals. If your Payment Method fails, we reserve the right to suspend your subscription and/or account. If following suspension, your Payment Method is subsequently successful, your subscription and/or account will be re-activated, and your Subscription Fee Payment Date will be the date of your last successful payment. If, your Payment Method remains unsuccessful, your subscription will be terminated. Any discounts applicable will be lost on suspension and/or termination.
8. REFUNDS AND CANCELLATION
   1. Direct Customers
      1. Your access to the Service renews on each Subscription Fee Payment Date.
      2. Online: If you signed up via our website and you want to cancel your subscription, you must visit your “Account Management” page on a desktop application to unsubscribe. Where you unsubscribe at least 24 hours prior to your next Subscription Fee Payment Date, your subscription will terminate at the end of the current Billing Period. You will continue to have access until the end of your Billing Period. If you submit your cancellation request less than 24 hours prior to the next Subscription Fee Payment Date, the cancellation shall take effect from the end of the following Billing Period.
      3. Telesales/Kiosk: If you signed up via OSN telesales or one of our kiosks, please call our customer service center to cancel.
      4. Once you submit a cancellation request to us, we will process your cancellation within 24 hours and will send you a cancellation acknowledgment email and/or text message. However, if you cancel your subscription within less than 24 hours of your next Subscription Fee Payment Date, your cancellation may not take effect until the following month. For example, if your Billing Period is monthly, e.g., from 3 June to 2 July, your Subscription Fee Payment Date shall be 2 July. If you request to cancel your subscription on 1 July, the cancellation may not take effect before the Subscription Fee Payment Date, in which case your Payment Method will be debited on 2 July for the Billing Period of 3 July to 2 August and your cancellation shall then take effect on 2 August. If you Billing Period is weekly and your Subscription Fee Payment Date is a Tuesday, you must submit your cancellation request no later than midnight on Sunday.
   2. Customers through telecommunications providers:
      1. Please check with your telecommunications provider with regard to how to unsubscribe.
   3. For Apple iTunes Store customers:
      1. You may cancel the Service by turning off the ‘auto-renew’ feature. Provided you do this at least 24 hours prior to the date that your Subscription Fees are due to be collected, your access to the Service will expire at the end of your current Billing Period.
      2. As an iTunes subscriber, you can update your billing details from within the iTunes Store by following the below steps:
         • Within the iTunes Store, go to your Account (and sign in using your Apple ID)
         • In the Apple ID Summary section, click Edit to the right of Payment Type
         • Make your changes
         • Make sure to click Done to save the changes
   4. For Google Play Store customers:
      1. You may cancel your subscription through the Google Play Store by following the below steps:
         • On your Android phone or tablet, open the Google Play Store .
         • Check if you’re signed into the correct Google Account
         • Tap Menu  Subscriptions.
         • Select the subscription you want to cancel
         • Tap Cancel Subscription
         • Follow the instructions
   5. In all cases, we do not provide refunds or credits for cancellation unless required otherwise by applicable law. No pro rata refunds will be provided. If we suspend or terminate your subscription or you cancel your subscription, you acknowledge and agree that you shall receive no refund, credit, or exchange, including, without limitation, for any unused period of your subscription or any content or data associated with your subscription. If you cancel your subscription during a billing cycle, you will have access to the Service until the end of that billing cycle.
9. CHANGES TO THE SERVICE
   1. From time to time, we may, at our discretion and without notice, make changes to how we operate the Service, including, but not limited to, modifying, discontinuing, enhancing, adding or removing any content or any part of the Service.
   2. We may stop providing the Service or any of the features of the Service, to you or to users generally, including, but not limited to, creating usage limits for the Service.
   3. We regularly make adjustments to the Service to improve user experience of the Service and these adjustments may not always be captured within these Terms.
   4. We will never be liable for amending, suspending, removing or disabling access to the Service, but will endeavour to ensure that any interruptions to the Service will be kept to a minimum.
   5. The content available on the Service will change regularly, include new and exciting movies, series and channels becoming available.
   6. Some of the content we offer is supplied by third parties. The availability of such content is outside our control. You acknowledge and agree that certain content or certain features of the Service may not be available to you depending on your location or on certain devices, and that we may disable your access to any content from the Service where we do not have the rights to offer it to you.
   7. We reserve the right to migrate your subscription to a replacement pack at any time, provided that the replacement pack shall allow access to content that is comparable to the content available to you under your previous subscription.
   8. We reserve the right to introduce subscription tiers and packages (Packs). Where we introduce Packs, you will be migrated to the Pack that shall allow access to content that is comparable to the content available to you under your previous subscription.
10. DELIVERY OF CONTENT
    1. The content is transmitted to your device in a stream of encrypted data packets, for the purpose of real-time streaming or viewing by you and not for copying, storing, permanent download or redistribution.
    2. The streaming software is developed by or for us, and is designed to enable instant streaming of content to your Authorised Device. The software and its functionalities may differ by device. The software used in any devices is licensed to you by us pursuant to these Terms for the purpose of using the Service only.
    3. The quality of the display of the content may vary from device to device and may be affected by a range of factors, such as your location, available bandwidth, content selected, configuration of your device or the speed of your internet or mobile connection. Please check with your internet or network operator provider for information on possible data usage charges, network speed or roaming charges.
    4. By using the Service, you agree to receive updated versions of the Service and related third party software without notice from us.
    5. If any content is made available on an ‘download to own’ basis or has any recording, storage or playback functionality, your use of such Service shall be subject to such other terms and conditions that we may apply. You will be notified of such terms and conditions prior to your download or purchase of any such content.
11. AUTHORISED DEVICES
    1. You will need an authorised device to view content on the Service.
    2. The types of devices authorised to stream the content from the Service can be found on our FAQ page (Authorised Devices). The content available on each device may differ. You may register up to 5 authorised devices on your account. Out of these 5 devices, 2 devices can be used simultaneously at any one time.
    3. The first 5 devices you use to watch content on the Service will be automatically registered to your account. You have the opportunity to add or remove one of these devices every 30 days.
    4. We may vary the number of authorised devices and simultaneous streams at any time at our discretion.
    5. You agree not to share your device registration details with any other person. All devices registered to your account must be owned by you.
    6. You must ensure that your devices meet the minimum hardware, systems and software requirements, required by the Service.
    7. You must not transfer content to any unauthorised devices, or attempt to access the Service or content making up the Service via any method or device other than your compatible registered devices in the ways expressly permitted by these Terms. Any attempt to do so will entitle us to immediately terminate your account without notice and without prejudice to any other rights or remedies and any fees for any paid or scheduled to be paid.
    8. From time to time, device manufacturers or providers of the device operating system may impose changes that limit or restrict your use of the Service on that device. In such cases, we will try to notify you of these changes in advance, but as we have no control over these manufacturers and providers, it may not always be possible to do so.
    9. If there are any issues relating to your device and its compatibility with the Service, you agree to contact the manufacturer or provider for such issues. We make no warranty and take no responsibility for the performance of the devices, including their compatibility with the Service.
12. SUPPORT AND COMMUNICATION
    1. If you want to learn more about the App or the Service or have any problems using it please take a look at our support resources at https://help.osnplus.com You can either email our customer care team or use the chat function on the website. None of the Third Party Platforms who make the App available are responsible for providing any support services for the App available on their online stores.
    2. If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at help@osnplus.com or use the chat function on our website site https://help.osnplus.com
    3. If we have to contact you, we will do so in the App, by email or by SMS using the contact details you have provided to us, any Third Party Platform or to your telecommunications provider when creating your account.
13. INTELLECTUAL PROPERTY
    1. The Service, including, but not limited to, all copyright, trademarks, intellectual property in all material, software, technology and content, are all owned and/or controlled under license by OSN, its licensors and content and technology providers.
    2. ‘OSN’, ‘OSN Online TV’ , ‘OSN Entertainment’, ‘OSN Movies’, ‘OSN Sports’, ‘ASLI’ and ‘OSN TV’ and all related registered and/or unregistered trademarks, trade names, and/or service marks (the Marks) are the property of Gulf DTH FZ LLC and/or its affiliates or subsidiaries in the MENA region. Certain characters, logos, names and images incorporated by us on the Service (and the content on the Service) are also protected as registered or unregistered trademarks, trade names and/or service marks and are the property of their respective owners. The Marks may not be used without the express permission of OSN.
    3. Content shall not be reproduced or used without our express written permission or the express written permission of our licensors and we reserve the right to terminate your access to the Service if we, in our sole discretion, believe that you are in violation of any software restrictions, or Security Requirements (as defined below) or are in violation of our copyrights or the copyrights of our licensors through any unauthorised copying or use of our proprietary content.
14. SECURITY REQUIREMENTS
    1. You are responsible for protecting the password that you use to access the Service, and you should not share your password with any third party. You are responsible for any activities or actions taken using your password, whether or not you have authorised those activities or actions. If you think your password has been used without your permission, you should notify us as soon as possible. We can then take the appropriate action, including stopping the supply of the Service, or suspending the account, as we need to.
    2. You agree to use the Service in accordance with all applicable laws, rules and regulations. You agree that you shall not at any time use, or attempt to use, the Service on a device where the device operating system has been removed or tampered with (such as 'jailbreaking' or ‘rooting’).
    3. You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorised in these Terms) content and information contained on or obtained through the Service. You also agree not to circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the Service; use any robot, spider, scraper or other automated means to access the Service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the Service; insert any code or product or manipulate the content of the Service in any way; or, use any data mining, data gathering or extraction method.
    4. You agree not to upload, post, e-mail, send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or equipment associated with the Service, including any antivirus software or any other computer code, files or programs.
    5. If we believe that there has been, or is likely to be, a breach of security in relation to your account, we may suspend usernames or passwords and require that they are changed. We may also restrict your use of all or any part of the Service.
    6. If your Authorised Device is sold, lost or stolen, you should deactivate that device. If you fail to log out or deactivate your device, other users may access the Service through your account and may be able to access your account information.
    7. If you do not comply with any of the above security restrictions (Security Requirements), then we may immediately terminate your access to the Service and without prejudice to any rights or remedies available to us at law, we shall be entitled to retain any fees paid or payable until the date of termination.
15. CHANGES TO THESE TERMS
    1. We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms on our website. Please check these Terms periodically for changes. Your continued use of the Service after the posting of changes constitutes your binding acceptance of such changes and any so amended Terms.
16. SOME THINGS YOU MUST NOT DO
    1. You acknowledge and agree that you will not:
       1. copy, rent, sell, reproduce, publish, post, broadcast, frame or transmit the Service or the content (or any part of them) or make them available to the public, or authorise or assist anyone else to do so;
       2. make any direct or indirect charge for watching or using any part of the Service or content;
       3. show any of the content or any part of the Service in public to an audience, even if no direct or indirect charge is made;
       4. attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service;
       5. take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure;
       6. upload invalid data, viruses, worms, or other software agents through the Service;
       7. impersonate another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
       8. interfere with the proper working of the Service;
       9. knowingly use or attempt to use a fraudulent Payment Method;
       10. bypass the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein;
       11. use the Service and content in any ways not expressly permitted in these Terms; and
       12. access or use the Service or content for any improper or unlawful purpose or allow anyone else to do so.
17. OUR RIGHT TO CANCEL
    1. We may cancel our agreement with you or suspend or terminate the Service (or any element of the Service) at any time without assigning any reasons. If we cancel our agreement with you after you’ve paid your Subscription Fee, then you will have access to the subscribed content for the remainder of your Billing Period but your subscription will not automatically be renewed.
    2. We reserve the right, at our discretion and without notice or compensation to you, to suspend, restrict or terminate your use of the Service if:
       1. you breach, or we have reasonable grounds to believe that you have breached, these Terms, or if you otherwise engage in conduct which we determine to be unacceptable; and
       2. it is not reasonably avoidable due to technical or operational reasons which are beyond our reasonable control.
    3. We may inform you of any cancellation or suspension via text message, email or via the App.
18. LAST LEGAL BITS
    1. You acknowledge and agree that:
       1. the Service, information, related features, software and content are provided to you by us “as is” and without any guarantee, representation or warranty of any kind;
       2. we do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or free from errors;
       3. any content viewed or otherwise obtained through the use of the Service is done at your own initiative and risk;
       4. Gulf DTH FZ LLC, its subsidiaries, directors, employees or licensors will not be liable to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, or any damages or loss (including, but not limited to, any damage to your device) arising out of or in connection with the use or performance of the Service;
       5. (i) you are resident in a Service Location, (ii) that you are not located in a country that is subject to a U.S. government embargo or has been designated by the U.S. Government as a “terrorist supporting” country and (iii) you are not listed on any U.S. Government list of prohibited or restricted parties; and
       6. you are entirely responsible for complying with any third party terms and conditions that cover your use of the App and/or Service, including, for example, your internet service provider terms and conditions of use. You will be entirely responsible for ensuring that your use of the App does not breach any third party terms or other applicable laws.
    2. You agree that, by signing up to the Service and by using any part of the Service and content, you are responsible for your actions and omissions.
    3. The Service may present links to third party websites, ads or offers not owned or controlled by us. We are not responsible for these sites, ads or offers.
    4. The Service is provided on an “as is” and “as available” basis. Use of the Service is at your own risk. To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. For the avoidance of any doubt, where you have downloaded and pay for the App via iTunes, Apple is not responsible and where you have accessed the App through any other Third Party Platform, that Third Party Platform is not responsible.
    5. To the full extent permitted by law, Gulf DTH FZ LLC, its subsidiaries, directors, employees or licensors will not be liable to you for personal injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, or any damages or loss (including, but not limited to, any damage to your device) arising out of or in connection with the use or performance of the Service.
    6. To the full extent permitted by law, we (and our associated companies) exclude responsibility and all liabilities arising from:
       1. any use of the Service which is not authorised by us;
       2. suspending, restricting or terminating the Service or content (or any part) in accordance with these Terms;
       3. any delay, failure, act or default in relation to the provision of the Services and content;
       4. any errors, viruses or bugs present in or arising from your use of the Service;
       5. any incompatibility of the Service or content with any other software or hardware; and
       6. any act or default of any third party supplier, device manufacturer or provider of a device operating system or any third party broadband or internet supplier.
    7. These Terms are governed by the laws of the Dubai International Financial Centre and the DIFC courts will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
    8. If any provision of these Terms is held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions will not be affected and will remain in full force and effect.
    9. Except as set out in Clause ‎18.11 below, these Terms shall only be enforceable between you and us and no third party may rely upon them.
    10. We are solely responsible for the App and the Service, irrespective of whether you have downloaded the App and pay for your subscription via iTunes, the Google Play Store or any other Third Party Platform. No Third Party Platform will have any liability to you under any circumstances.
    11. Notwithstanding Clause ‎18.9, Apple Inc. and its subsidiaries shall have the right to enforce these Terms against subscribers who have purchased the App on iTunes and if you have purchased the App in this way, you are deemed to have accepted Apple Inc.’s right to enforce any of these Terms against you directly.
    12. Notwithstanding Clause ‎18.9, Google LLC and its subsidiaries shall have the right to enforce these Terms against subscribers who have purchased the App on the Google Play Store and if you have purchased the App in this way, you are deemed to have accepted Google LLC’s right to enforce any of these Terms against you directly.