This one-of-a-kind documentary series brings viewers behind-the-scenes of the fast-paced, high-stakes world of a dynamic 911 call center outside of Cleveland.
S1 E1: 12 Hours Together
911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 6 pm-6 am, including one that connects to someone in Essence’s family.
S1 E3: Training Wheels
911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift, the callers, and his fellow dispatchers.
S1 E4: Octopus Mode
Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the phone to an open line and screaming in the background, she is faced with a situation that chills her the bone.
S1 E5: Third Time's The Charm
Nancy ties the knot! But first, the team must piece together the puzzle of a possible kidnapping.
S1 E6: 40 Shots Fired
Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time, including a call from the person who’s been shot.
S1 E7: What To Expect
911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly emotional calls, and instructing CPR to a mother who discovers her son is unresponsive.
S1 E8: Put To The Test
It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies, panicked witnesses, and a dog in danger.
S1 E10: Double Homicide
Supervisor Christine “Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a horrific shooting in broad daylight, but nothing shakes her to the core more than when she learns of a crisis at home.
S1 E11: They're Out There
The dispatchers at CVD brace for Full Moon madness.
S1 E12: Help Is On The Way
The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face, and a caller whose childbirth doesn’t go exactly to plan.
S1 E13: The First, First Responders
It’s the best time of the year for the dispatchers! Dispatcher Appreciation Week officially begins, and while morale is high, the crime rate seems to be higher.
S1 E14: Appreciation In Action
Dispatch Appreciation Week is in full swing: raffle tickets are flowing, costumes are aplenty, and prizes will be won.
S1 E15: Positive Impacts
Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls.
S1 E16: Work Family
The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light.
S1 E2: Best Of Luck
On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick’s Day and say goodbye to the work-family she’s been with through thick and thin over 12 years.
S1 E9: Teamwork Makes The Dream Work
911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands.
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